At WHC we've hand selected the finest brand name products and stand behind the quality of each and every product on our site. We have very high standards for the products and services we offer because we are customers too. We know that you expect the same high level of performance from us that we would expect anywhere else, and we're happy to meet and surpass your expectations.
WHAT SETS US APART?
- Extensive Selection: Our comprehensive online collection of over 100,000 products is hand-selected from the finest brand names, rivaling any design studio with the best in luxury furnishings all in one convenient place. Our curated collection ranges from Mid Century Modern classics to contemporary statement pieces.
- Trained Sales & Customer Service Representatives: Beyond extensive selection, what makes us unique is our commitment to customer service through our knowledgeable and experienced customer service team. Each Representative has received comprehensive, hands-on product training from our manufacturers, providing each customer with an exemplary online ordering experience.
- Customer Service At Your Fingertips: Our live chat feature gives visitors the chance to interact directly with our customer service staff, who are waiting to assist customers in their quest for comfort, convenience, and style. Each representative has a drive to always put the customer first. Their "ask me anything" style of service that has become a focal point of the WHC success story.
A REPUTATION YOU CAN TRUST
- We are proud to be a member of the national Better Business Bureau with an unblemished BBB rating: WHC has maintained its quality of service even while experiencing rapid growth. Though the company is continually evolving and growing, our priority will always be an effortless online shopping experience for our customers.
- Customer Approval: Continually striving to improve customer satisfaction, WHC is a trusted and credible retailer, receiving overwhelmingly positive reviews and holding an amazing overall satisfaction rating from Shopper Approved.
- Authorized Dealer: We are an Authorized Dealer and Authorized Online Retailer for every brand we carry, which means better and faster service.
Shipping and Returns
Please carefully inspect your order upon delivery. If you are not satisfied with your purchase, or if you receive damaged or defective merchandise, you may return it within 30 days for an exchange, credit or refund. Please contact us at 727-888-3050, or email us at firstname.lastname@example.org, and we will provide you with the necessary information to return or exchange your merchandise. Photos will be requested for damaged items and please retain all packing materials. Customers will have up to 5 days to provide this information.Customers are responsible for shipping charges on return items and only the cost of the product is refunded. Products cannot be returned or exchanged after 14 days of receipt of merchandise, and 25% processing fee or restocking fee may be assessed. We offer a 10 year warranty on all products.
We use standard Fedex, standard UPS, UPS Freight and private carrier for shipping, depending on the size and weight of the item. We do not ship outside the contiguous 48 states of the United States.
merchandise typically ships 5-10 business of placing your order (weekend orders are processed during the business week). We ship all merchandise standard delivery (5-7 business days) and do not provide express shipping. Delivery of products via Fedex, UPS and UPS Freight does not include unpacking or placement within your home and will be unloaded by the driver and placed inside the first floor doorway, garage or covered area. Delivery of some larger furniture items will be scheduled for delivery via private carrier and you will be notified after placing your order. Private carrier will call prior to delivery and will bring the merchandise into your home but they will not unpack the item.
SHOP WITH CONFIDENCE
- High Standards for Quality: Our commitment to a superior shopping experience begins with our selection of fine furniture manufacturers. We only select from brands which meet our high standards for quality. Every product is guaranteed for comfort, durability and quality construction.
- 110% Price Guarantee: At WHC, we strive to satisfy our customers and stand by our 110% Price Guarantee. If you find a lower advertised price on the same item, call us directly and a customer service representative will do everything they can to beat the price, or fill out the form on our website and you will receive a prompt response to your price matching request.
- Safe & Secured Experience: We proudly display the McAfee Secure trust mark on our website, so customers can feel secure knowing we've passed McAfee's intensive, daily security scan. You can also be confident in knowing that we are a verified Authorize.Net merchant.